Senior Service Designer

Type: Permanent Full-time
In-office: Te Whanganui-ā-tara - Wellington

Te tono
How to apply

Please apply via the email to arrange a confidential conversation More information about us and IDIA can be found at

Applications close on Friday 21 September 2nd, 2022.

Mō mātou
About us

Indigenous Design & Innovation Aotearoa (IDIA) is a Māori-led cultural creative agency comprising a team of highly experienced creatives with a passion for creating better futures for indigenous people. We work alongside organisations to provide expertise in design, research, innovation and strategy to create transformational change for indigenous people. We’re interested in how Te Ao Māori, and Māori ways of knowing and being can shape Aotearoa.

As a centre of indigenous design excellence we develop and utilise standards and methodologies that guide our processes and apply an indigenous lens to everything we do and actively encourage critical conversations about design recognising the right of indigenous people to lead the design process in a way that acknowledges, protects and values their whakapapa, their lived experiences as well as their own unique cultural narratives.

Mō te tūranga mahi
About the role

We are looking for a Senior Service Designer to join the IDIA team and support the delivery of a number of transformational projects for a range of organisations in the public and private sector.

As a Service Designer at IDIA you will be working collaboratively and collectively with our team as well as a wide range of stakeholders to identify issues and benefits from a customer perspective, highlight opportunities to innovate and solve meaningful and challenging people-focused problems that support systemic change.

Note: The activities described are indicative only and frame the type of tasks deemed necessary to be successful as a service designer at IDIA.

Ngā pūkenga me ngā wheako e hiahiatia ana
Required skills and experience

To be successful in your role as a Senior Service Designer at IDIA, you will:
  • be highly motivated, collaborative, and adaptable.
  • be able to work effectively in an inclusive environment.
  • demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori.
  • be culturally aware, empathetic and be able to apply an indigenous lens to all aspects of the kaupapa.
  • be experienced in leading service design and delivery. This includes:
    • leading the development and delivery of future state design.
    • experience in digital product development, CX and continuous discovery.
    • planning, facilitating and supporting workshops.
    • planning, conducting research interviews, note taking, and thematic analysis and synthesis of research findings and observations.
    • mapping systems and journeys and developing concepts and prototypes.
    • creating and presenting research reports.
  • confidently navigate, develop and nurture relationships with Māori and communities.
  • ensure effective consultation and engagement with clients and stakeholders.
  • help set direction, develop and embed good practice within the team.
  • be proactive in monitoring, managing and communicating the workload and maintaining a work-life balance.
  • be familiar with a range of cloud-based collaboration tools (such as Google Suite and Miro).

E mahi ana ki te tari o IDIA
Working at IDIA

  • You’ll work with a largely indigenous team at our tari based in Te Whanganui a Tara.
  • You’ll be involved in meaningful kaupapa for a number of different clients
  • You’ll have opportunities to engage with other Māori in creative, tech and cultural spaces.
  • You’ll develop your understanding and connection to Māori culture.
  • You’ll have opportunities to develop your reo and kōrero Māori.

Te tono
How to apply

Please apply via the email to arrange a confidential conversation More information about us and IDIA can be found at

Applications close on Friday 21 September 2nd, 2022.
Get in touch
with us
We are always interested in partnering with Indigenous creatives!
Get in touch with us at if you think that might be you.